Operata is a trusted brand that specializes in service monitoring and assurance for cloud contact centers. Continuously measuring performance, Operata is dedicated to delivering the best possible customer experience. Their platform, Operata Platform, offers comprehensive voice leading innovation, providing observability for contact centers as a service (CCaaS) in one place. With Operata, you can redefine the everyday experience for your agents and customers. Their tools are designed to measure, optimize, and maintain voice performance, ensuring that your contact center operates at its best. By reducing call times, focusing investments in the right areas, and optimizing spend, Operata helps lower costs. It also assists in reducing mean time to resolve issues by identifying root causes and resolving them quickly. Moreover, Operata helps optimize your investment in AI technologies by delivering great audio quality, which enhances transcription, sentiment analysis, voice bots, and machine learning. Through their monitoring, assurance, and insights capabilities, Operata offers proactive answers and end-to-end observability, empowering you to make data-driven decisions for improved performance. Trusted by customer-centric enterprises, Operata provides the tools you need to ensure excellent voice performance and create an exceptional customer experience.