# Operata

- **Website:** <https://operata.io>
- **Primary alias:** `operata.io`

## Description

Operata is an AI-powered CX Observability platform designed for modern cloud contact centers. It continuously monitors every second of every call, offering real-time insights and recommendations to enhance the Agent and Customer Experience (AX & CX). With its new platform release 'Harmony,' Operata offers AI-Powered Copilots and Featured Insights, powered by Tenor AI™.

Operata's platform features AI Featured Insights, AX Copilot, CX Copilot (Beta), and Playbooks, all designed to provide curated insights and recommended actions to improve key metrics, as well as real-time intelligent guidance for agents. The platform is built for IT and Contact Center Operations, enabling a reduction in Mean-Time-To-Resolve (MTTR), increased efficiency, and improved agent productivity and CX transformation. Operata works seamlessly with various cloud contact center solutions, such as Amazon Connect®, Genesys® Cloud CX™, NICE CXOne®, Salesforce®, ServiceNow®, and Zendesk®.

Through its comprehensive monitoring, performance measurement, and end-to-end observability, Operata empowers businesses to succeed in the cloud by optimizing performance, improving productivity, and delivering exceptional CX.

## Industries

- 🖥 Computers Electronics and Technology
- 🖥 Computers Electronics and Technology _(under Computers Electronics and Technology)_
- 🖥 Programming and Developer Software _(under Computers Electronics and Technology)_
- 📊 Business and Consumer Services
- 📊 Business Services _(under Business and Consumer Services)_

## Links

- [linkedin](https://linkedin.com/company/operata)
- [twitter](https://twitter.com/operata_io)
- [instagram](https://instagram.com/operata_io)

## Logos & icons

- logo _(primary)_ — PNG, SVG — [download](https://cdn.brandfetch.io/idq_vKDxBX/w/820/h/230/theme/dark/logo.png?c=1bxid64Mup7aczewSAYMX&t=1788913470618)
- icon _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idq_vKDxBX/w/400/h/400/theme/dark/icon.jpeg?c=1bxid64Mup7aczewSAYMX&t=1788913470720)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Jacarta | #372a61 | accent |
| Deep Koamaru | #1c0f75 | dark |
| Hit Pink | #ffb88f | light |

## Fonts

- Karla — asset _(google)_
- Kadwa — asset _(google)_

## Imagery

- banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idq_vKDxBX/w/1500/h/500/idqmluWImL.jpeg?c=1bxid64Mup7aczewSAYMX&t=1788913470905)

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_Source: <https://brandfetch.com/operata.io>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._