Optima Solutions is a leading brand that specializes in implementing remote support, helpdesk, and servicedesk solutions to enhance the productivity of support centers and customer service. As a partner of Freshdesk España, Freshservice, and ISL Online, Optima Solutions offers a comprehensive range of products and services. With Freshdesk, their efficient omnichannel ticket management platform, you can seamlessly handle incidents and queries from your support center or customer service, automating processes to improve efficiency and enhance user experience.

It allows you to provide user support across multiple channels, such as chat, email, social media, phone, bot, and even WhatsApp. You also have access to automatic incident and ticket management, a self-service portal for your customers, and informative productivity reports. Freshservice, their ITSM 360º software, enables centralized management of corporate and technological services.

You can streamline incident resolution, catalog service requests, automate change management, and utilize asset management and contract management according to ITIL methodology. Additionally, Optima Solutions offers ISL Online, a professional cloud and on-premise remote support solution, which allows secure and unlimited remote connections from any device or platform. For efficient and agile communication, Ringover provides a cloud-based VoIP telephony solution that helps your employees and sales teams communicate productively, regardless of location or reliance on traditional phone hardware.

It integrates seamlessly with CRMs and ticketing systems like Salesforce, Hubspot, Freshdesk, and Zendesk. Furthermore, Optima Solutions offers Zuper, an integral Field Service Management software. It allows you to automate and coordinate the entire lifecycle of fieldwork assignments, from planning and geolocation to real-time reporting, invoice management, and asset inventory.

Optima Solutions has a proven track record of success, with satisfied clients such as Prosegur, Cambridge University Press, and Tarinas Law & Economy. Whether you need assistance with implementing these solutions or want to learn more, Optima Solutions is dedicated to automating your customer support and improving productivity and customer experience. Contact them for a consultation today