OutPLEX DR | Santo Domingo is a brand that has been dedicated to providing top-notch customer care solutions since 2001. With headquarters in Fort Lauderdale, Florida, OutPLEX has been at the forefront of the work from home call center model, and has expanded its operations to include nearshore offices in the Dominican Republic and Colombia. The company is an early adopter of digital messaging technology and believes in the importance of digital transformation for successful customer experience operations.

OutPLEX has worked with a wide range of clients, including Fortune 500 enterprises, global non-profits, state governments, and more. They prioritize security and privacy, holding certifications such as PCI DSS v3. 2.

1 and GDPR, and are capable of running HIPAA-compliant operations for healthcare clients. OutPLEX aims to create an excellent work environment for their employees, which results in professional agents who are dedicated to achieving the highest customer satisfaction. By combining digital innovation with technical engagement experts, OutPLEX is redefining customer experiences and assisting organizations in maximizing ROI