PICA Jamaica

PICA Jamaica is the Passport, Immigration, and Citizenship Agency of Jamaica. Established in 2007, PICA is a self-financing, performance-based, and service-oriented institution that aims to provide efficient and quality service to its clients. Its functions are crucial to the nation's border security system, including processing passport applications, managing immigration processes, and handling matters related to Jamaican citizenship.

As an Executive Agency, PICA operates under specific performance indicators to ensure efficiency and success. These include processing passengers at ports in under 2 minutes and passport applications within 7 or 14 days, depending on the location. They also strive to process local applications for Jamaican citizenship within 30 days.

To enhance service delivery, PICA has implemented various initiatives, such as the acceptance of debit and credit card services, expedited services, and a mobile service for passport applications. Ongoing training and a Performance-Based Management System are also in place to optimize staff performance and efficiency. PICA's responsibilities span immigration, citizenship, and passport services, including immigration examination, permanent residency requests, citizenship applications, and passport issuance.

They also have an investigative arm that handles offenses within their jurisdiction. To facilitate accessibility, PICA has multiple locations, including its head office in Kingston, regional offices in Montego Bay, Mandeville, May Pen, and St. Ann's Bay, and various airport offices.

Their commitment to building Jamaica's future through safe and efficient movement of people makes them an essential institution for the country's security and service needs