Pinnacle Quality Insight is a leading provider of customer surveys and employee retention software specifically designed for senior care. With over 26 years of experience as a senior healthcare advocate, they have established the Customer Experience Award™ to ensure that every resident/patient receives exceptional assistance from their providers. Focusing on long-term and post-acute care, Pinnacle Quality Insight conducts thousands of monthly surveys, providing a comprehensive review of their clients.

The company awards clients who have excelled at providing a superior customer experience for their patients/residents. Receiving a Customer Experience Award is a significant achievement, as only those care providers in the 85th percentile or higher receive this accolade. Pinnacle Quality Insight's ultimate goal is to help their clients provide the best possible care.

By prioritizing customer feedback and putting their customers first, clients can achieve excellent customer experiences in the long run. Unlike other customer satisfaction measurement companies, Pinnacle Quality Insight conducts personal phone interviews with each customer to gather feedback. This allows them to reach a larger sample size and provide more accurate results.

Feedback is returned promptly, enabling clients to address concerns immediately and enhance the overall customer experience. Pinnacle Quality Insight recognizes excellence in various categories depending on the provider type, including skilled nursing facilities, home health agencies, assisted/independent living communities, hospice agencies, and more. Check out their website to see if a company has achieved a Customer Experience Award and to learn more about their solutions and resources