# Practical CSM

- **Website:** <https://practicalcsm.com>
- **Primary alias:** `practicalcsm.com`
- **Founded:** 2016
- **Employees:** 11+
- **Location:** London, England, United Kingdom
- **Company kind:** PRIVATELY HELD

## Description

Practical CSM is a specialist Customer Success training company serving professionals, jobseekers, and teams worldwide. Its practitioner-built programs help learners move beyond theory through a structured framework, realistic scenarios, practical tools, and assessments designed to demonstrate job-ready skills. The company reports training more than 150,000 learners and teams and delivering over 2,500 hours of live instruction.

Its offerings include CSM Essentials for people entering the field, the CCSMP certification across multiple levels, on-demand courses, continuing professional development, and training packages for teams. Workshops, live events, downloadable materials, and the Practical Customer Success Management book provide additional ways to learn. Courses and credentials are based on the published Practical CSM Framework, while the CCSMP standard is overseen by an independent committee. Learners can access free resources through a Learning Dashboard, including a mini-course and training materials.

Founded on the work of author and trainer Rick Adams, Practical CSM emphasizes applied learning, verifiable credentials, and clear pricing.

## Industries

- 🧪 Business Training _(under Science and Education)_
- 🧪 Science and Education

## Links

- [twitter](https://twitter.com/Rick_Adams_)
- [youtube](https://youtube.com/channel/UC7dXPducB7i628SqnZitqxw)
- [linkedin](https://linkedin.com/company/practicalcsm)
- [facebook](https://facebook.com/RickAdamsPracticalCSM)

## Logos & icons

- icon _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idtreBQkXh/w/400/h/400/theme/dark/icon.jpeg?c=1bxid64Mup7aczewSAYMX&t=1791195409432)
- logo _(primary)_ — PNG — [download](https://cdn.brandfetch.io/idtreBQkXh/w/280/h/71/theme/dark/logo.png?c=1bxid64Mup7aczewSAYMX&t=1791195409287)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Gray | #888888 | dark |
| Ronchi | #eac356 | light |
| Bondi Blue | #0088b3 | accent |

## Fonts

- PT Sans — asset _(google)_
- Lato — asset _(google)_

## Imagery

- banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idtreBQkXh/w/1128/h/191/idpuNbq3Oj.jpeg?c=1bxid64Mup7aczewSAYMX&t=1791195409539)

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_Source: <https://brandfetch.com/practicalcsm.com>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._