Presence is a specialized marketing research institute that excels in measuring and enhancing the customer experience (CX) within networks. They offer a wide range of services, including mystery shopper studies, satisfaction surveys, analysis of customer reviews, and operational audits. With their expertise in customer experience, Presence assists you in evaluating, diagnosing, and making informed decisions to improve customer satisfaction and enhance the overall experience.

Their multi-methodological approach is tailored to every step of your customer journey, helping you stand out in the market. Some of their solutions include Mystery eXperience for accurate and objective measurement and analysis of service quality, Review Benchmark for monitoring digital brand image, Customer Feedback for understanding customer perception and experience, Team Feedback for engaging employees and fostering a positive customer-centric culture, and Audit eXperience for ensuring customer and employee satisfaction and safety. With their broad sector experience across various industries, including automotive, public services, hospitality, banking, beauty, luxury, and retail, Presence provides comprehensive support to achieve excellence in customer experience.

Their innovative tools, such as Dynamic Report and Genius, empower your teams to identify areas for improvement, take action, and measure the impact of their efforts. With Presence as your partner, you can achieve exceptional customer experiences and outperform in your industry