R-MAD is a reputable and experienced IT consulting and services brand that has been in the industry since 2004. We are dedicated to enhancing customer experience by combining our world-class CX expertise with one of the most advanced CX software platforms, Genesys CX Platform. Our comprehensive range of services, powered by technology, research, and service components, enables us to identify crucial business issues and trends, respond swiftly, and transform each customer experience into a distinct competitive advantage.

Our services include Intelligent Customer Experience Solution Provider, where we offer cloud solutions through Genesys Cloud, providing a unified agent desktop, one routing engine across every channel, and a single point of administration. Additionally, we specialize in software development, configuring solutions around your existing infrastructure to meet your specific business objectives. Furthermore, we provide ongoing solution maintenance and support, ensuring your systems run smoothly and efficiently.

With a proven track record and a team of certified architects, R-MAD is committed to delivering tailored solutions, excellent customer service, and cutting-edge technology to help your business thrive. Contact us today for a free evaluation and let us revolutionize your customer experience