Reality Based Group is a customer experience firm that specializes in providing a range of services to enhance your business's customer satisfaction. With their mystery shopping services, video mystery shopping, surveys, pricing audits, and more, RBG offers a comprehensive suite of products to solve any CX problem you may have. Their mystery shopping programs provide you with simple and objective observations of your staff and operations through the lens of professional, undercover shoppers.

Whether you prefer video, online, written, or phone programs, RBG's customized options cater to your specific CX needs. RBG is also a pioneer in using video as a powerful tool for improving customer experiences. With their GameFilm® for Business, your company can benefit from video powered by customer perspectives, providing better data and ultimately better CX.

Additionally, RBG offers virtual reality training that gamifies customer service training, giving your team a unique advantage. This cutting-edge, first-person, interactive program provides an experiential experience that transports anyone into your retail space. RBG's training programs are designed to yield results.

Their gamified training reinvents the typically boring training process by engaging and entertaining employees, while their coaching programs provide 1-on-1 live coaching and digital coaching sessions to guide you through each step of the process. Furthermore, RBG helps you gain a competitive advantage through their audits. Understanding how your business is performing is crucial, but knowing your competition is equally important.

RBG's competitive web and retail analysis program keeps you well-informed about your competitors' behaviors and prices. With a focus on transforming behaviors into actionable data points, RBG's UNDEFEATED CX process helps you reevaluate, retool, optimize for training, and ultimately improve your ROI. Their top-tier process, technology, and data make RBG the go-to choice for industry leaders.

Partnering with RBG means gaining access to innovative solutions that can truly enhance your customer experience and drive success for your business. Contact them today to get started and discover how they can help you reach new heights