RedCap is a brand that specializes in modernizing customer experiences for both out-of-store and in-store customers. They offer a range of innovative products and services designed to enhance convenience and satisfaction. One of their featured solutions is the Shuttle Service, powered by Shuttle OnDemand.

With this service, customers can easily coordinate pick-ups and drop-offs for any service customer, whether they are leaving the store or coming back. RedCap takes care of all the logistics, so there are no assets, insurance, or personnel expenses involved – you only pay for the rides you book. For roadside assistance, RedCap offers the Roadside OnDemand service, ensuring that drivers are efficiently shuttled back to their home or office in the event of a towing event.

This eliminates the stress and inconvenience of being stranded and ensures that both vehicle and driver satisfaction are prioritized. RedCap also enables Hot Shot Parts Delivery through their Parts OnDemand service, allowing businesses to offer fast and efficient parts delivery without the need for managing a fleet of trucks and drivers. This allows dealerships to effectively compete with the Independents and provide superior service to their customers.

In terms of customer experiences, RedCap offers solutions tailored to both service and sales. With their Service Retention solution, customers can enjoy the convenience of concierge pick-up and delivery while their vehicle is being serviced. This has been proven to increase service retention by 30% and improve service drive efficiency.

For sales, RedCap provides Experiences for Sales, allowing dealerships to bring the dealership and its inventory directly to the customer's front door. Customers can enjoy at-home test drives and the opportunity to experience a vehicle in their daily life, without the pressure of a traditional dealership. After a successful test drive, RedCap can deliver the customer's purchased vehicle day or night, based on the dealership's specified rules.

For enterprise-level solutions, RedCap offers tiered options that provide end-to-end white-labeled enterprise solutions. These solutions can be seamlessly integrated into existing programs through their RESTful API, allowing for a consistent and branded experience across all channels. Overall, RedCap is dedicated to modernizing customer experiences and providing convenient, efficient, and personalized solutions for businesses in the automotive industry.

Their innovative services are designed to enhance customer satisfaction, improve workflow efficiency, and drive business growth