Reklamationshåndtering 1's asset
Reklamationshåndtering 1

Før internettet fortalte en sur kunde om det til 12 andre.


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Reklamationshåndtering | Charlottenlund is a brand that specializes in effective and efficient complaint management. In today's digital age, a dissatisfied customer can easily share their negative experience with hundreds or even thousands of people. Reklamationshåndtering aims to help businesses turn complaints into win-win situations.

Their comprehensive services include expert guidance in complaint handling, targeted towards top executives, middle managers, and anyone with customer contact. With a background in business ownership and engineering, Søren Rasmussen, the expert in complaint management, understands the importance of customer satisfaction in driving growth and profitability. He emphasizes the significance of handling complaints with skill, empathy, and insight.

Reklamationshåndtering recognizes that many factors contribute to customer dissatisfaction, such as company culture, language, customer perception, and identity. These aspects are challenging to change without competent external assistance. This is where Reklamationshåndtering excels.

Whether it's transforming unhappy customers into brand ambassadors or improving customer relationships, they provide the expertise needed to make a difference. To learn more about their approach, check out Søren Rasmussen's book, 'De satans kunder' (The Devilish Customers), which serves as the ultimate guide in complaint handling. If you're interested in staying updated with their newsletter or LinkedIn content, you are warmly invited to join their mailing list.

Contact Reklamationshåndtering to explore how they can help your business effectively manage complaints and create positive customer experiences


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