Serviceaide is a brand that aims to modernize service management across various industries such as education, energy and utilities, financial services, government, healthcare, and technology solutions. With a strong focus on providing quick response, rapid resolution, maximum efficiency, and a positive end user experience, Serviceaide's leadership team, with their extensive experience in building and operating global support centers, understands the challenges faced by their customers. They are driven by a vision to transform service management across IT, enterprise management, and customer support by leveraging breakthroughs in artificial intelligence, machine learning, and natural language processing.

Through their products and services like ChangeGear for ITSM, Intelligent Service Management (ISM), the Luma AI Suite, and the Luma Virtual Agent, Serviceaide empowers service desks to provide seamless and satisfying experiences for both analysts and users. With a strong leadership team, including their CEO, Wai Wong, who has a proven track record of success, Serviceaide is committed to helping their customers achieve their goals and modernize their service management processes