@shopmetrics.com
Revolutionizing the Mystery Shopping industry with the next generation mystery shopping software and service excellence platform.
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Shopmetrics is revolutionizing the Mystery Shopping industry with their next generation mystery shopping software and service excellence platform. They offer a wide range of products and services to help businesses achieve excellence in quality-of-service and customer experience. With Shopmetrics CX at the core of their operations, organizations can redefine operational efficiency and deliver superior value to their clients.
The CX Suite, an integrated ecosystem of products, covers various projects including mystery shopping, internal audits, retail audits, telephone/web audits, in-store demonstrations, micro-gigs, and more. Shopmetrics also provides an industry-leading A4 methodology to enable total service excellence through continuous process improvement. Their software is designed to provide a consistent user experience across desktop and mobile devices, with optimal navigation and responsive design.
The platform's process-driven design ensures that important process KPIs are prominently displayed and related records and data are easily accessible. In addition, they offer a Service Excellence Platform, Field Portal, CX Analytics, GigSpot, Surveo, Aptivate, Microlearning, and a Partner Network to enhance the overall customer experience. Experience excellence in quality-of-service and customer experience with Shopmetrics.
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