SMG is a renowned brand specializing in experience management across various industries. With a strong focus on understanding customers and employees, SMG offers a comprehensive suite of products and services to help businesses thrive. Their enterprise experience management platform combines industry-leading software with hands-on service, providing a seamless and secure technology ecosystem.

SMG's cross-channel feedback collection capabilities allow businesses to gather valuable insights at every stage of the customer and employee journeys. Their powerful reporting and analytics tools empower users with customizable solutions to drive actionable information and produce results. By leveraging data-driven prescriptive actions, SMG guides organizations in making informed decisions at all levels.

Through their diverse range of services, SMG helps businesses transition from being data-driven to insights-driven. Their dedicated XM program management partners assist in moving businesses forward, while their expertise allows them to answer specific business challenges with measurable results and tangible ROI. With a focus on delivering uniquely positive experiences, SMG helps businesses improve customer satisfaction and business outcomes.

From enhancing touchpoints and evolving expectations to driving engagement and reducing turnover, their solutions cater to every stage of the employee life cycle. Additionally, SMG provides a deeper perspective through brand tracking, branded benchmarks, and behavioral insights. SMG's industry-specific XM solutions cater to a wide range of sectors, including restaurants, retail, consumer services, grocery, and C-store.

By tailoring their insights and solutions to each vertical, SMG helps businesses differentiate their service experiences and optimize cross-channel interactions. As a leader in the enterprise XM space, SMG is driven by a culture of excellence, teamwork, integrity, and service. With a rich history spanning over three decades, SMG has consistently introduced innovative solutions and garnered recognition for their top-rated mobile reporting app, digital feedback, and call center solutions.

At SMG, they believe in the power of diversity, equity, and inclusion. Their commitment to fostering a diverse workforce is reflected in their workplace policies and practices, which prioritize inclusion and respect for all employees, partners, and suppliers. Join SMG's remote-first team and be a part of their mission to accelerate value by leveraging customer and employee insights.

With a global presence and a distributed workforce, SMG embraces individual differences and utilizes them to achieve exceptional results for their clients. To learn more about SMG and their impact on employee engagement strategies, customer experience improvements, and profitable sales growth, get in touch with them today. Follow them on social media and explore their blog and resource library for industry insights, success stories, and on-demand XM education