SOFTEL Communications, with over 25 years of experience, is a leading brand specializing in customer engagement communication solutions. They continuously drive innovation to empower their customers with winning business outcomes. SOFTEL offers a wide range of solutions and services, including customer experience (CX) solutions, contact center (CC) platforms, office productivity solutions, and unified communications (UC) channels.

They provide multi-vendor support for voice, social and multi-media channels, as well as emerging technologies like IoT, data sciences, and telemedicine/telehealth. Their expertise extends to integrating and managing various platforms, such as the Microsoft Modern Experience productivity suite (O365), Genesys Cloud platforms, Cisco, inContact CXone, and AWS, among others. As new technologies and methods of unified communications emerge, SOFTEL stays at the forefront by offering cutting-edge technologies and comprehensive support services.

With a global reach, their follow-the-sun remote support ensures stability and issue resolution across different technologies and platforms. Contact SOFTEL Communications today for innovative solutions that will transform your business