@tccmaryland.com
What We Do TCC, LLC, headquartered in Baltimore, MD, is a dynamic, omni channel contact center dedicated to providing consultative customer service and sales support by building strategic partnerships with our clients.
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Description
TCC Maryland, an omni-channel contact center headquartered in Baltimore, MD, is a dynamic brand dedicated to providing exceptional customer service and sales support through strategic partnerships with our clients. Since our establishment in June 2012, we have grown to over 90 highly skilled customer solutions specialists who are equipped to handle all your customer service needs. Our comprehensive range of services includes inbound and outbound calls, concierge services, email response, click-to-chat services on multiple platforms, quality assurance services, training development and implementation, IT and telecommunications services, as well as advisory and consulting services.
In collaboration with our partner, Emerald Contact Centre in Ireland, we offer multilingual programs to support the international needs of our clients. We prioritize customer feedback and strive to deliver the experience desired by our clients' customers. Through frequent focus groups and discussions, we provide answers, support, and design innovative solutions to help our clients remain competitive.
Our client base is diverse and global, and we take pride in our ability to adapt and embrace change. We train our specialists to actively listen to our clients' customers and provide prompt and accurate resolutions to their queries. Partner with TCC Maryland, as we continue to expand and have exciting roles waiting for the right candidates.
Contact us today to discover how our expertise can benefit your business
Company Type
Privately Held
Company Size
51-200
Year Founded
2011
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