Verint is a brand that offers a wide range of products and services for today's digital contact centers. As contact centers have evolved and gone digital, Verint recognizes the need for solutions that go beyond traditional CCaaS features. With their Open CCaaS platform, Verint provides the capabilities necessary to accommodate the shift to digital engagement.

This platform offers an open ecosystem, allowing for integration with different vendors and channels. It also includes the cutting-edge Da Vinci AI, which utilizes data and automation to enhance customer experiences. Verint's platform enables forecasting and scheduling across all touchpoints, real-time assistance, unified omnichannel experiences, and comprehensive analytics and insights.

They also provide solutions for financial compliance, trading, and fraud and security investigations. Verint's Open CCaaS platform prioritizes openness and flexibility, allowing organizations to scale their experiences effectively and improve their overall customer experience across the enterprise