Tilley is a Taiwanese online shopping brand that offers a wide range of products. They specialize in natural plant-based soaps, curated items, and popular gift sets. With their current Double 11 promotion, you can enjoy exclusive discounts and deals.

When it comes to their return policy, Tilley values consumer rights and provides a 7-day inspection period for all purchases. They offer a one-time free return service per order, but if you need to return items within the 7-day period, you will be responsible for the shipping fee. To avoid any disputes, it is recommended to thoroughly inspect the products before initiating the return process.

For defective items, you can request a return within 7 days and Tilley will cover the full refund and shipping fees. Non-defective items can be returned within 3 days, with the buyer responsible for the shipping fee. It is important to maintain the packaging integrity and ensure that the items are unused, except for defective products.

To facilitate the process, you can contact customer service through the website and provide the necessary details, including your real name, contact information, product photos, and reason for return. Tilley uses registered mail for all return shipments, and upon confirming the tracking number, they will process the refund within one to two weeks after receiving the returned items. Don't forget to include your payment information in the package for a prompt refund.

If you have any questions, you can easily reach out to Tilley through Facebook. Their return address is located at No. 39 New East Street, Songshan District, Taipei City.

Overall, Tilley is dedicated to providing high-quality products and ensuring customer satisfaction with their easy-to-follow return policy. Whether you're looking for natural soaps or unique gift options, Tilley has you covered