U. S. Digital Response (USDR) is a brand dedicated to helping governments better engage with their constituents and develop a deeper understanding of their experiences.

By conducting user research, USDR aims to eliminate assumptions and biases in design decisions, focusing instead on the perspectives of those who interact with government services. They offer a range of products and services to support this mission. For program areas, they assist with Unemployment Insurance, Federal Funding Tools, Election Management, and Broadband & Digital Equity.

Their services include User Experience Audits, User Research, Procurement & Vendor Evaluation, and Data for Decision-Making. If a government entity requires assistance that is not listed, USDR is committed to working on emergent problems. User research is crucial to their approach, as it helps to identify usability issues, understand resident needs, and uncover actionable insights for service improvement.

By collaborating with governments, USDR co-creates and designs services that truly meet the needs of the community. Contact U. S.

Digital Response for fast, free, and nonpartisan support