Usedesk | Moscow's icon
Usedesk | Moscow

@usedesk.ru

⭕ Подключите 20 каналов коммуникаций и обрабатывайте все обращения клиентов через Юздеск.

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Usedesk is a Moscow-based brand that specializes in helping companies build impeccable customer service and achieve outstanding business results. They offer a range of products and services to support this goal. Their multi-channel support feature allows businesses to manage messaging platforms, social networks, and emails all in one interface.


They also provide an online chat feature that enables efficient communication with customers and automates responses. Additionally, they offer automation of customer inquiries, reducing response times and minimizing repetitive tasks. Usedesk's reporting feature allows users to track the quality of their support services on various metrics, from individual agents to entire departments.


Integration capabilities allow businesses to connect Usedesk with the systems they use to enhance their customer support. A knowledge base helps organizations store and accumulate valuable information and experiences. Furthermore, Usedesk provides a software development kit (SDK) for iOS and Android, enabling users to receive answers to their questions without leaving the app.


They also offer a mobile application that provides all the necessary support features at users' fingertips. The brand caters to both corporate clients and small businesses, with a focus on providing support, tools, and updates to facilitate communication with customers. They also offer a blog, podcast, and webinars, providing useful insights and practical tips on customer service.


Usedesk conducts extensive research on e-commerce and service industries, analyzing trends and generating valuable insights. With over 100 employees and more than 10,400 clients, Usedesk is a reputable brand with years of experience in the market. They strive to be the standard in customer service and adhere to key principles, including reliability, professionalism, openness, and continuous development.


The brand encourages innovation, values employee growth, and fosters knowledge sharing with customers and partners

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