Verascape, based in Schaumburg, IL, is a leading brand in the intelligent virtual agent (IVA) industry. Their cutting-edge technology combines conversational AI, natural language processing (NLP), real-time data integration, and advanced analytics, resulting in some of the highest success rates in the industry. With Verascape's IVA, your contact center can engage customers naturally and effectively, while also reducing costs and improving the customer experience.

Verascape offers intent-specific automation applications that fully resolve many inquiries without the need for a live agent. These applications can be deployed with or without an IVA. The IVA also understands caller intent and customer information, allowing it to provide personalized service tailored to each engagement.

One of the key advantages of choosing Verascape is their pricing model. They don't charge any development or set-up fees, minimizing the financial risk typically associated with new solution implementations. Instead, they only charge a small transaction fee when the IVA or automation applications successfully resolve a caller's inquiry.

Verascape seamlessly integrates with any IVR, contact center platform, and data repository, making it easy to implement their cloud-based solutions into your existing technical environment. The system also provides live agents with valuable customer knowledge through intelligent screen pops, allowing them to continue engagements seamlessly. Whether your customers prefer to call, text, chat, or email, Verascape has you covered with their omni-channel coverage.

They can handle all communication channels, and if a customer requires a live agent for a specific request, they can bypass the custom agent queue. To ensure that Verascape is the right fit for your contact center, they offer a free 30-day proof of concept. This allows you to try their IVA and experience its value firsthand, ultimately transforming your contact center.

They also provide case studies and testimonials from satisfied clients who have seen significant improvements in success rates and cost savings. With Verascape, you can streamline your contact center processes, provide exceptional customer service, and achieve higher customer satisfaction. Contact Verascape today to request a demo and discover how their intelligent virtual agent can revolutionize your contact center