VHT, short for Virtual Hold Technology, is a brand that offers CX solutions and hold technology to enhance customer experiences and optimize brand efficiency. With their innovative solutions, customers can easily find answers, employees feel empowered, and brands can operate at peak efficiency. VHT provides a range of products and services to achieve these goals.

One of their core offerings is the Mindful platform, which includes features like Scheduler, Callback, Handoff, and Feedback. With Scheduler, customers can conveniently schedule a call at their preferred time, while ensuring that the agent is well-prepared with context. The Callback feature allows brands to turn hold time into free time by offering customers a premium and memorable callback experience.

Handoff ensures seamless transitions across channels, providing customers with easy answers. And Feedback delivers real-time insights to address negative experiences and create a positive customer journey. VHT also offers deep integrations with various tech platforms, allowing enterprises to transform their customer experience rapidly.

With a focus on collaboration and efficiency, VHT aims to provide exceptional customer care and drive business growth