Their main product, KCS (Knowledge-Centered Support), utilizes advanced AI techniques to generate and extract knowledge from various sources such as Salesforce, Jira, Confluence, and Slack. By delivering answers on any customer-facing system, xFind enables support teams to supercharge every customer interaction with conversational knowledge. The benefits of using xFind's AI solutions are evident.

Service reps' productivity improves by 30%, CSAT scores increase by 10%, and case deflection rises by 20%. Support agents can say goodbye to frustrating keyword searches and tags, as xFind's platform offers precise answers instantly from any data source, displayed right inside Salesforce. Support managers can anticipate and resolve customer concerns proactively with AI analytics that detect trends in customer feedback and support cases.

xFind unifies data sources into one concise and accurate answer, resolving cases quickly and improving support agent efficiency. Their platform can also power customer knowledge interfaces and chatbots with clean, enterprise-ready answers, skyrocketing customer satisfaction. With xFind, tagging becomes a thing of the past as their platform provides contextual knowledge out of the box, with no training or tagging required.

For organizations that want to generate knowledge articles automatically from trending topics, xFind offers a solution for that as well. Customers rave about xFind's impact on their support operations. From reducing response times by 12% to decreasing agent time spent on tickets by 25%, xFind has become an invaluable tool for many businesses.

Support technicians who spend a significant amount of time identifying and researching customer problems can dramatically reduce that time with xFind's proactive search feature embedded into their screens. xFind not only helps support teams but also drives revenue for enterprise support organizations. By delivering knowledge without friction and empowering customers to troubleshoot their own issues, xFind cuts down resolution time, increases CSAT scores, and ultimately transforms enterprise support into a delight.

When using xFind's contextual AI knowledge discovery, businesses can reduce onboarding time by 40%, increase agent productivity by 30%, slash case resolution time by 25%, and turbo-charge ROI by 15%. With xFind, you can ensure better support, better products, and happier customers. Rest assured, xFind prioritizes security with ISO 27001, GDPR, SOC2 certifications, and end-to-end encryption to safeguard your data.

Join the many organizations that leverage xFind's insights from their support operations to grow their business faster. You can get a free trial and experience the benefits for yourself