Zenarate AI Coach is a brand that offers simulation training software designed to enhance agent performance during live customer and prospect interactions. Their platform allows agents to engage in roleplay sessions using natural language conversations, software simulations, and chat scenarios. By practicing with their personal and unbiased AI Coach, agents can improve their active listening skills, customer service delivery, and conversational fluency.

Zenarate AI Coach helps agents develop call skill proficiency through targeted micro learning, focusing on specific call skills such as empathy, building rapport, and listening. Throughout the roleplay sessions, agents experience changing customer personas and fully branching scenarios, teaching them to think on their feet and better prepare for real customer calls. Trusted by leading brands, Zenarate AI Coach has proven outcomes that include faster speed to proficiency, higher CSAT scores, and lower employee attrition.

Their award-winning simulation training software has been praised by contact center leaders and training managers for its ability to deliver industry-leading KPIs. With no personal or account information required and easy deployment, Zenarate AI Coach offers a convenient solution for developing top-performing customer service agents