Carbyne is a leading brand in the field of cloud-based mission-critical communications for contact centers. As the most secure and interactive NG911 platform, Carbyne offers a range of products and services designed to ensure efficient emergency communication response. The Carbyne platform includes APEX Call Management Software, which provides a unified call management solution trusted by call centers worldwide.

With quick problem-solving and seamless cloud-based integration, Carbyne keeps call managers at the top of their game. Carbyne also offers ECaaS (Emergency Communications as a Service) to connect critical emergency notifications, call triage, and mitigate staffing challenges during surge periods. They even have translation capabilities to communicate with non-English speaking callers.

Additionally, Carbyne's platform includes an array of features like events history, records management, wall boards, contact center insights, and interactive analytics for complete control and optimization. The brand caters to various industries including public safety, mental health, EMS, transportation, and enterprise. With Carbyne's cutting-edge technology and dedication to customer success, they deliver mission-critical contact center solutions on a global scale.

Contact Carbyne today to experience their industry-leading services firsthand