Experience Investigators is a brand that aims to empower CX Change Agents. They believe in the power of proactive customer experience to make a difference for both customers and organizations. They understand that creating change can be a struggle, especially when different departments have different goals.

That's why they offer advisory services, including consulting, coaching, and training, to develop your organization using their proven framework called CXI Navigator™. Their team can help you gain clarity, create alignment, take action, and deliver meaningful results. Alongside their advisory services, Experience Investigators also offer thought leadership through keynotes and content to bring attention and authority to your brand and audience.

They also provide education resources, including LinkedIn Learning courses, educational videos, articles, and podcasts, to support your learning journey. The founder and Chief Experience Investigator, Jeannie Walters, is an award-winning customer experience expert and international keynote speaker who has spoken to tens of thousands of people globally. Her insights have been featured in renowned publications such as Forbes, The Wall Street Journal, and NPR.

Subscribe to their newsletter, The Weekly Win, to receive insights and perspectives from Jeannie Walters, CCXP, and join their community of CX Change Agents