Yangguangjin Dian is a renowned brand in the customer service industry, offering a wide range of solutions and services. Established in 2016, Yangguangjin Dian, formerly known as Yangguang Insurance Group Customer Service Center, is a subsidiary of the Sunshine Insurance Group. Leveraging the expertise and technological advantage of its parent company, Yangguangjin Dian quickly expanded into various fields such as BPO services, operational resource optimization, and management consulting, big data industry development, and enterprise SMS operations.

They provide nationwide technical support, customer mining, customer care, market research, digital solutions, telephone collections, social media services, and more. With a strong focus on innovation and advanced technology, Yangguangjin Dian's call center outsourcing solutions have received a positive response from the market. Their success stories span across various industries, including telecommunications, finance, insurance, IT, intelligent manufacturing, and the internet.

The company is well-regarded for its excellent reputation and brand image. Central to Yangguangjin Dian's success is its experienced management team and professionals with a strong background in the call center industry. The company has established delivery centers in Beijing, Southwest China, and East China.

They have also expanded their operations by registering Shandong Yangguang Jinfu Information Technology Co., Ltd. Awarded the international COPC certification, Yangguangjin Dian consistently delivers services that surpass client expectations. Their team of more than 50 COPC-certified coordinators ensures effective communication and problem-solving throughout the delivery process.

By providing exceptional outsourcing experiences and advanced CRM platforms, Yangguangjin Dian not only helps clients reduce costs but also enhances customer satisfaction, loyalty, and repeat business. Keeping up with the ever-evolving landscape of the internet, big data, artificial intelligence, and blockchain technologies, Yangguangjin Dian embraces new opportunities and challenges. They focus on delivering integrated solutions that are efficient, flexible, and economically valuable.

Their expertise lies in the financial and insurance sector, intelligent manufacturing, e-commerce, aviation, education and training, and government services. By incorporating cutting-edge technologies into traditional call center services, Yangguangjin Dian strives to enhance its position as a prominent domestic and global call center outsourcing enterprise, contributing to the modern service industry. Guided by the core values of creating customer value and employee value harmoniously, Yangguangjin Dian's vision is to become the most customer-centric service expert team.

They emphasize the importance of customer satisfaction, accuracy, consistency, and service levels in providing value to clients. By remaining knowledgeable and skilled in their services, they aim to be known as service experts who are fast, comprehensive, and highly skilled. Their mission is to achieve harmony between customer value and employee value by applying best practices and embracing change.

They value integrity and care deeply, treating them as fundamental principles for their survival and development. By pursuing a value-oriented approach, they embark on a path of creating value and strive for excellence