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TKM King is a well-known brand that offers a range of high-quality products and services. Our brand includes both ABC KINGA and SHU stores, as well as online shopping options. We regret to inform you that our physical stores and e-shops are currently closed. However, we value our customers and take pride in providing exceptional customer service.
In accordance with consumer protection regulations, we accept complaints regarding defective products up to 2 years after the date of purchase. To return a defective product, please send it, along with the purchase receipt and a statement outlining the defect, to the Tallinna Kaubamaja SmartPost parcel machine in Tallinn. The recipient should be TKM KING AS and the contact number is 5787 3570. Please note that the customer is responsible for covering all costs associated with the return, and these costs are not eligible for reimbursement.
Additionally, it is important to understand that normal wear and tear, as well as damages resulting from improper care or wearing shoes in unsuitable weather conditions, are not considered defects. For further information, please refer to our shoe care instructions. We strive to resolve all complaints within 15 calendar days of receiving the respective statement. If you have any additional questions, please contact us at shu@shu.
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