Balto is the #1 Real-Time Guidance Platform for Contact Centers that is powered by AI. With a focus on helping agents say the right thing on every call, Balto is dedicated to delivering exceptional customer experiences. By providing agents with real-time guidance, coaching, and quality assurance, Balto ensures that conversations are perfect, leading to happier customers, increased revenue, and improved agent performance.

Balto offers a range of products and services that empower contact center agents. Their Product Overview includes Real-Time Guidance, Real-Time Coaching, Real-Time QA, and the innovative Real-Time Notetaker. These features are seamlessly integrated into the platform, making it easy for agents to access and utilize the tools they need.

The Balto platform also offers various integrations, ensuring compatibility with different CCaaS systems. Balto serves a variety of industries, including insurance, financial services, healthcare, collections, retail, and direct-to-consumer. With a dedicated Resource Hub, Balto provides valuable articles, case studies, e-books, news, research, and webinars to support the success of contact center operations.

With Balto, contact centers can scale excellence, achieve bulletproof compliance, delight customers, and ensure perfect quality on every call. Experience the power of industry-leading AI and unleash the full potential of your contact center with Balto