@centratel.com
Centratel is the highest quality telephone answering service in the United States for over 38 years
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Centratel has been the go-to telephone answering service in the United States for over 38 years. As the highest quality answering service in the industry, Centratel offers a wide range of services to meet the needs of various businesses and professions. For medical professionals, Centratel's HIPAA-compliant call coverage ensures that emergencies and administrative backup calls are handled professionally and efficiently, even during nights, weekends, holidays, or the middle of a busy weekday.
Centratel also provides compassionate and reliable assistance to hospice patients and family members, offering 24/7/365 service that is fully HIPAA-compliant. In addition to medical services, Centratel has a long history of servicing the veterinary industry, providing overflow, daytime, after-hours, and weekend call coverage with utmost compassion, professionalism, and accuracy. Other industries, such as property management, HVAC, trade services, and utilities, can rely on Centratel's 24/7 support and zero-defect call handling.
Whether it's urgent calls that need immediate attention or less important inquiries that require follow-up, Centratel's agents ensure that all calls are handled with precision and care. What sets Centratel apart from other answering services is its commitment to quality and reliability. With a same-owner history of 38 years, Centratel is 100% U.
S. Unlike other services that rely on artificial intelligence or offshore call handling, Centratel prides itself on processing all calls through real human beings in America. Furthermore, Centratel has invested in two fully redundant alternative hosting sites, ensuring that operational headquarters can be instantly evacuated without disrupting service to clients.
This advanced telephony infrastructure protects against external intrusions, power outages, civil unrest, or government-issued emergency mandates that could interrupt service. Centratel's commitment to excellence is backed by its impressive statistics. With a customer-reported error rate of 1 error per 8,366 message transactions processed, Centratel surpasses every other answering service in the United States in terms of quality.
To experience the unparalleled quality and cost-effectiveness of Centratel's services, businesses have the opportunity to take advantage of a no-risk and no-obligation 30-day free trial. Centratel aims to become an extension of your office, providing your callers with the same level of service they would receive from your own staff. Choose Centratel, the highest quality answering service in the United States, to ensure that your business calls are handled with professionalism, precision, and care
Company Type
Partnership
Company Size
11-50
Year Founded
1984
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