Clear Strategy Company is a renowned consultancy based in Johannesburg, South Africa, specializing in customer service improvement. We provide expert market research services that give you valuable insights into your customers' experiences and behaviors. Our core offering lies in video mystery shopping, a powerful tool that ensures objectivity in developing excellence in customer service.

At Clear Strategy Company, we offer a range of activities to help our clients achieve outstanding customer service standards. Our services include customer service strategy development, customer handling process development, customer satisfaction surveys, and service improvement consulting. We take a long-term approach to help transform your supermarket or business by leveraging the power of video mystery shopping.

With industry expertise in automotive vehicle sales, parts industry, vehicle servicing, hotels, hospitality, banks, and food retail, our team, led by Martin Hendriksen, the Managing Director, is dedicated to delivering exceptional results. Contact us today to elevate your customer service to new heights with Clear Strategy Company