EdgeTier is a real-time AI system that revolutionizes customer engagement. Their software monitors conversations, identifies issues, and surfaces insights, empowering companies to provide a better customer experience. With EdgeTier, businesses can work better and faster, thanks to features like Sonar, which offers real-time trend detection in customer communications, and Coach, which turns every agent into a superstar with quality assurance for 100% of interactions.

The Index feature allows users to quantify unstructured data through flexible meaning-based search and tagging, while Assist delivers personalized agent prompts for faster responses. EdgeTier caters to various industries, including retail, utilities, travel, and gaming, helping businesses create exceptional customer experiences. Their AI platform offers God level improvements, seeing and understanding every interaction across agents and languages.

The platform integrates seamlessly with popular software stacks, is multi-lingual, scalable, and operates in real-time. With EdgeTier, customer engagement teams can supercharge their performance and achieve unparalleled efficiency. Request a demo today and unlock the power of EdgeTier AI