Elevēo is a global brand that offers workforce optimization solutions for contact centers. Their aim is to elevate efficiency by using modern frameworks and cloud-native technologies. With their comprehensive suite of products and services, Elevēo optimizes your contact center operations, improves customer experience, and ensures compliance.

Their solutions include media capture, call center recording, quality management, workforce management, analytics, and speech analytics. Elevēo's media capture compliance feature protects both your customers and your organization by capturing, storing, and retrieving every interaction over multiple channels. Their quality management solution creates a virtuous cycle of interaction, analysis, and feedback.

Elevēo also offers workforce management services such as agent scheduling and forecasting to ensure that the right agents are in the right seats at the right time. Their analytics solutions provide contact center metrics, giving every user access to the metrics that really matter to them. Additionally, their speech analytics feature utilizes nuances of speech to gain insight into attitudes and trending issues.

With Elevēo, you can future-proof your contact center by elevating customer engagement, improving operational efficiency, and installing a host of products that protect your revenue. They offer global recording, data lifecycle management, privacy, and regulatory features for customers in over 90 countries, covering nearly every industry. Elevēo's solutions simplify data management, prevent the capture of sensitive information, and provide comprehensive solutions for compliance with regulations such as GDPR and PCI DSS.

Whether you're looking for workforce optimization, agent performance enhancement, remote efficiency enablement, or revenue protection, Elevēo has the solutions to meet your needs. Their platform and products offer scalability, flexibility, and the ability to measure customer experience and sentiment, helping you protect your brand reputation. Stay informed about key trends and KPIs with their simplified solutions that provide real-time data.

Elevēo is dedicated to simplifying complexity for contact centers while minimizing service interruptions. Their user-friendly, secure, and scalable software replaces vulnerabilities with secure solutions, providing 100% global recording coverage in the cloud, on-premise, or in a hybrid architecture. Trusted by many, Elevēo is an 8-time Gartner Magic Quadrant WEM vendor with a rich 20-year history.

Contact Elevēo today to elevate every encounter in your contact center and experience the difference their optimization, customer experience, and compliance software can make