@gainsight.com
Gainsight's Customer Success and Product Experience Software empowers companies to increase revenue, decrease customer churn, and drive advocacy.
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About
Description
Gainsight is a leading brand in the field of Customer Success and Product Experience Software. Their innovative solutions empower companies to boost revenue, reduce customer churn, and drive advocacy. With Gainsight, businesses can unlock the power of the industry's number one platform for net revenue retention. The brand offers a range of products and services to help companies achieve success. Their Customer 360 & Health feature provides a holistic view of customer relationships and health, allowing businesses to better understand their customers and enhance their experiences. Gainsight also offers Success Planning and Playbooks to build and automate customer journeys, as well as Journey Orchestration to initiate prescriptive workflows and drive desired outcomes. In addition, Gainsight helps businesses optimize revenue by unlocking expansion opportunities and running renewal processes. Their Customer Feedback solutions enable organizations to gather NPS and voice of customer feedback, driving adoption, retention, and value realization through their products. With Gainsight's Analytics, businesses can gather data-driven user insights, while their In-App Feedback feature allows for collecting and acting upon meaningful survey feedback. Engagements allow businesses to engage with users digitally, at scale, providing one central hub for all customer needs. Gainsight also offers a comprehensive platform that includes features like Community, Customer Education, Knowledge Base, Product Feedback, and more, enabling businesses to drive engagement, deliver customer education, and provide self-service options. Overall, Gainsight's software solutions and services help companies achieve growth, improve customer experiences, and drive success.
Company Type
Privately Held
Company Size
1001-5000
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