Founded in 2001, Global Contact Service Agents (GCS) is a leading provider of contact center solutions. With a focus on competent management and skilled agents, GCS has helped numerous clients achieve increased performance in their contact centers. GCS offers a wide range of call center services, including call center outsourcing, remote work teams, and customized programs tailored to meet the specific needs of each client.

Their solutions aim to deliver a WOW experience, putting the custom in customer service. What sets GCS apart is their commitment to excellence and their ability to exceed service level agreements. They have maintained the COVID Hotline for 68,000 MTA New York City Transit employees throughout the pandemic, consistently surpassing average speed of answer and customer satisfaction targets.

By leveraging their scale, process expertise, and innovative approaches, GCS helps businesses streamline their operations and reduce costs. Their variable cost model can save clients up to 20%. With a strong focus on customer service and a dedicated team of professionals, GCS is the go-to partner for businesses seeking reliable and effective contact center solutions