Gladly is a customer service platform designed specifically for B2C companies looking to maximize the lifetime value of their customers. What sets Gladly apart is its unique approach to agent empowerment, eliminating the need for traditional ticketing systems. With a focus on driving revenue, enhancing efficiency, and decreasing costs, Gladly offers an all-in-one customer service solution that is rated #1 for being the easiest to use.

Gladly's product lineup includes a range of features and tools such as People Match® Payments, All Channels integration, Built-in Voice, Email, SMS, Live Chat, Social Media, and Personalized Self-service powered by AI. Their innovative self-service threads feature allows customers to help themselves with accurate and personalized information. Additionally, Gladly's AI-powered Sidekick and Support Hero Experience features empower agents by summarizing past conversations, suggesting real-time guidance, and providing a unified, lifelong conversation stream.

With a growing list of trusted and well-known brands as customers, including Deckers, Tory Burch, and Ulta, Gladly is proven to deliver exceptional customer service experiences and build lasting loyalty. Join the ranks of customer service heroes and transform your customer service with Gladly