HigherGround is a brand that specializes in providing solution-based software for mission-critical communications. They offer a range of products and services designed to capture, store, and retrieve telecom and radio data from interactions throughout an organization. With their software, they can record 100% of every interaction, including associated data, and transform it into actionable intelligence to optimize operations, enhance performance, and reduce costs.

HigherGround also allows users to access all recordings to accurately reconstruct an entire event in chronological order. They prioritize the security of transactions and communications by employing multi-layer algorithms and data encryption. Their best-in-class call recording, livestreaming, and quality assurance applications include features like multi-channel interaction recording, incident playback and assessment for public safety communications centers.

With their innovative technology, first responders can now hear 911 calls in real time and immediately identify caller locations, improving situational awareness, reducing response times, and ultimately saving lives. HigherGround's products such as Capture911, Live911, and Calibre are designed to increase performance, productivity, customer satisfaction, and profitability in call centers. Overall, HigherGround is dedicated to going above and beyond to keep our communities safe and secure