Intelligence Serbia is a brand that specializes in brand intelligence, market research, and consumer behavior analysis. With a wide range of services, they help their clients improve customer experience based on accurate information. One of their key offerings is mystery shopping, which enables clients to measure service quality, gain insights from the customer's perspective, reduce employee turnover, and enhance sales performance.

They also conduct extensive research on consumer behavior and attitudes, providing valuable data to support their clients' decision-making process. Intelligence Serbia offers various solutions, including the Perfect Service Program, which uses mystery shopping results as a basis for motivation. They also provide InStore and Price Audit services to monitor prices, promotions, and assess the overall quality of their clients' facilities.

Additionally, they utilize the Net Promoter Score and Net Happiness Score to measure customer loyalty and employee satisfaction, respectively. With a strong portfolio, Intelligence Serbia has worked with reputable clients in Serbia and Southeast Europe, demonstrating their expertise and capabilities. Their reliable insights and professional software tools make them a trusted partner in the market research industry