Janet LeBlanc + Associates Inc. With a team of seasoned professionals, we are passionate about helping organizations connect customer strategies to business performance. Our goal is to design and deliver exceptional customer experiences that result in highly-engaged customers and employees.

As a high-performance team, we bring together expertise in leadership, culture development, customer insights & analytics, customer experience design, employee engagement, training, marketing & communications, and enterprise-wide change management. We have a wide range of industry experience, including technology, financial services, higher education, consumer products, pharmaceuticals, hospitality, and health care. Janet LeBlanc + Associates is a founding member of the Customer Experience Professionals Association (CXPA), a global non-profit organization dedicated to advancing customer experience management practices.

Through research, education, and networking, we strive to create a better understanding of the discipline of customer experience. Contact us today to learn how we can help your organization become customer-centric and achieve improvements in market share, profitability, and customer loyalty