Keystone Accountability is a global brand that assists organizations in understanding and enhancing their social performance through the power of feedback. By harnessing feedback, particularly from the individuals they serve, Keystone helps these organizations improve their effectiveness and create social value. With a focus on cultivating what they call Constituent Voice™, Keystone provides methods, tools, and services to help organizations truly understand how their constituents experience them and how to utilize that knowledge.

Working with clients and partners from over 20 countries, including private and public grantmakers, international development agencies, global corporations, and local organizations, Keystone is a pioneer in bringing Constituent Voice™ to the forefront. Notably, Keystone established Ground Trust Solutions in 2012 to support humanitarian actors in listening to feedback from affected populations and utilizing that data for improvement. Keystone also publishes free resources and guides to promote learning and improvement in the field.

They are a founding member of Feedback Labs, a group dedicated to fostering real conversations between governments, NGOs, donors, and citizens through human-centered design, adaptive processes, technology, and trust. With origins dating back to 2004, Keystone Accountability is a registered charity in the UK, South Africa, and the US. They are committed to privacy and ethical frameworks in their work