Medallia is a customer and employee experience management company based in the United States. It was founded in 2001 by Amy Pressman and Borge Hald, and is headquartered in San Francisco, California. Medallia’s main product is its Experience Cloud platform, which enables companies to capture feedback from customers and employees through a variety of channels such as surveys, social media, and messaging apps.

The platform uses artificial intelligence and machine learning to analyze the feedback and provide insights to help businesses improve their customer and employee experiences. Medallia also offers professional services to assist companies in implementing and utilizing the platform effectively. On a global scale, Medallia serves a wide range of industries, including retail, hospitality, financial services, and healthcare.

The company has offices in North America, Europe, Asia Pacific, and Latin America. It has formed partnerships with various organizations, including strategic alliances with companies such as Salesforce, Adobe, and ServiceNow. Medallia has also acquired several companies over the years to enhance its product offerings and expand its market reach.

Medallia holds a strong market position in the customer experience management industry. It has a global customer base that includes prominent organizations such as Four Seasons Hotels and Resorts, PayPal, and Delta Air Lines. The company has received recognition for its innovative solutions and industry leadership.

In 2019, it went public and debuted on the New York Stock Exchange under the ticker symbol ‘MDLA’. In terms of recent developments, Medallia continues to invest in research and development to enhance its platform capabilities. It has also focused on expanding its international presence, particularly in the Asia Pacific region.

In 2020, Medallia entered into a partnership with Deloitte to deliver customer experience solutions to clients in Australia. As of the latest information available, Medallia remains a leading player in the customer experience management market, constantly striving to provide innovative solutions to help businesses drive better customer and employee experiences