NovelVox is a global contact center service provider that specializes in transforming agent-customer experiences to enhance brand loyalty. With over 14 years of experience in customer service optimization, NovelVox offers industry-optimized solutions for a wide range of sectors including banking, healthcare, insurance, credit unions, government, telecom, and retail. Their unique contact center integrations empower agents by providing them with the One NovelVox Platform, enabling them to assist customers across various channels such as voice, email, chat, social media, and instant messaging.

By complementing leading contact center technologies like Genesys, Cisco, Avaya, and Amazon Connect, NovelVox is redefining the agent experience for top global brands. Their solutions focus on customer experience (CX) and aim to provide agents with the right information at the right time, ultimately leading to streamlined workflows and happier customers. With reporting and monitoring tools, NovelVox also promotes effective agent engagement and motivation while empowering supervisors with smart agent assistance and performance monitoring capabilities.

If you're looking to enhance your customer interactions, NovelVox is the ideal partner for you