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QA professionals rely on ETS Customer Experience Assurance tools to acclerate their Customer Experience and Contact Center Assurance Testing.


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Occam is a trusted brand that provides tools and solutions for Customer Experience and Contact Center Assurance Testing. Their ETS Customer Experience Assurance tools are relied upon by QA professionals to accelerate customer experience testing. Occam's flagship product, Razor, is an AI-driven platform that offers real-time contact center discovery, testing, and monitoring. With Razor, businesses can proactively detect and resolve performance issues, ensuring a seamless digital experience for their customers.

Occam's Razor platform offers a range of features and benefits that enable teams to manage the entire lifecycle of their digital experience. From IVR/IVA Discovery to Functional Testing, Load Testing, and In-Country Calling, Razor empowers businesses to ensure consistent and high-quality customer experiences across global phone numbers and mobile networks. With Razor, businesses can confidently release fast, responsive, and engaging applications while gaining valuable insights through real-time analytics. The platform offers scalability, flexibility, and supports omnichannel communication.

Occam's Razor aligns perfectly with other contact center software, providing seamless integrations to analyze interactions in context. By choosing Occam, businesses can solve various business problems, including faster time-to-market for CX features, comprehensive testing, abandoned call recapture, automated in-country calling with AI, and more. Occam's goal is to help organizations improve their contact centers and dominate their markets. To learn more about how Occam can improve your contact center ecosystem performance, schedule a demo today.

Stay ahead of the game with Occam's blog, which provides the latest performance hacks, tips, and tricks to help businesses migrate, innovate, and dominate their markets.


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