OTEC is a leading organization in Ontario's tourism and hospitality industry, providing essential workforce development services. As a not-for-profit organization, OTEC offers award-winning skills training, consulting, research, and insight to guide workforce strategy and evidence-based investment. Their diverse portfolio of customized solutions is designed to ensure organizations achieve the highest standards of service and performance objectives.

OTEC offers customer service and leadership training, upskilling and reskilling programs, professional certifications, HR technology, and consulting services. Recognizing that skills and labor challenges are pressing issues in the industry, OTEC takes the initiative to address these issues. They lead Tourism SkillsNet Ontario, an alliance of industry partners comprising over 120 organizations and 12 regions.

Through this collaboration, they align provincial workforce strategy with the specific labor challenges faced by the regional tourism and hospitality industry. OTEC's mission is to build skills, capacity, and competitiveness throughout the workforce life cycle and foster a thriving and sustainable tourism and hospitality sector. They strive to connect and guide industry and community partners through research, technology, skills development, and strategic opportunities.

With a vision to be the strategic leader in tourism and hospitality workforce development, OTEC is dedicated to connecting, impacting, and engaging people, organizations, and destinations today and in the future