SANE is a brand that values feedback and actively seeks it from service users, advocates, employees, and the general public. They welcome comments and suggestions for improvement and take complaints seriously. SANE believes that feedback and complaints are essential for quality improvement and evaluating strengths and weaknesses in their policies, systems, and services.

They analyze and summarize every piece of feedback they receive and incorporate it into their continuous improvement processes. SANE offers a range of support services, including community forums where individuals can find a safe and supportive environment with others who understand. They also provide guided services, offering tailored plans and expert help for those navigating their mental health journey.

Additionally, SANE offers creative and educational activities for people with complex mental health issues, as well as a peer guide program to build readiness for employment or further education. Weekly online discussions, guided by peer support workers and supported by counselors, are also available. SANE is committed to supporting individuals with mental health issues and their families and friends through their extensive range of resources, including factsheets, guides, blogs, personal stories, and podcasts.

They also conduct research projects through the Anne Deveson Research Centre. If you have feedback or would like to make a complaint, SANE provides various channels to share your thoughts, including a feedback and complaints form, email, or letter. They also offer support through their helpline.

SANE respects your privacy and allows for anonymous feedback or the use of pseudonyms. They may use feedback quotes from stakeholders in their publications and marketing materials, always ensuring the protection of the individual's identity