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Shangri-La

@shangri-la.com

Ours is a story driven by an enduring passion for customer service.

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About

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Shangri-La Hotels and Resorts is one of the world's premier luxury hotel brands, with its headquarters located in Hong Kong. The company was founded in 1971 by Malaysian businessman Robert Kuok and initially operated in the Asian region. Today, Shangri-La operates over 100 hotels and resorts across Asia, Europe, the Middle East, North America and the Indian Ocean, making it a truly global hospitality brand.


Shangri-La offers a range of luxury products and services, aiming to provide guests with unforgettable experiences and world-class amenities. Their portfolio includes deluxe hotels, resorts, and spas that cater to both leisure and business travelers. The company's hotels feature luxurious rooms and suites, fine dining restaurants offering diverse cuisines, state-of-the-art meeting and event spaces, and wellness facilities such as spas, fitness centers, and swimming pools.


Shangri-La also provides personalized services, ensuring that guest needs are met with exceptional attention to detail and hospitality. While Shangri-La operates globally, it has built a strong presence in Asia, particularly in China where it has a significant market share. The company has also expanded its reach through strategic partnerships and acquisitions.


For example, in 2015, Shangri-La entered into a joint venture with HNA Group, a Chinese conglomerate, to develop and manage hotels in mainland China. Additionally, the company has noteworthy subsidiaries such as Kerry Hotels and Traders Hotels, which cater to different market segments. In terms of market position, Shangri-La is considered a leading luxury hotel brand globally.


It competes with other prestigious hospitality companies such as Four Seasons, Mandarin Oriental, and Ritz-Carlton. Despite facing stiff competition, Shangri-La has been able to maintain its position by consistently delivering exceptional experiences, focusing on customer satisfaction, and expanding its presence in key markets worldwide. Over the years, Shangri-La has achieved several significant milestones and received numerous awards for its excellence in the hospitality industry.


The brand has successfully implemented sustainability initiatives and has a strong commitment to corporate social responsibility. This includes programs focused on environmental protection, community engagement, and employee well-being. As of the latest available information, Shangri-La continues to evolve and grow, adapting to changing consumer preferences and market trends.


The brand is committed to maintaining its position as a top luxury hotel brand while continuously seeking opportunities for expansion and innovation in the global hospitality market. In summary, Shangri-La is a renowned luxury hotel brand headquartered in Hong Kong. It operates globally, offering a range of deluxe hotels and resorts with exceptional services and facilities.


The company has a strong market position, particularly in Asia and China. Through strategic partnerships and acquisitions, Shangri-La has expanded its reach and diversified its portfolio. The brand is known for its commitment to excellence, sustainability, and customer satisfaction.


Its current status reflects a commitment to growth and innovation in the global hospitality industry

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