Verint is a brand that offers a range of products and services aimed at improving customer experience and efficiency. With the increasing need for call deflection during the pandemic, Verint provides intelligent solutions to save money, enhance customer experience, and empower agents. Call deflection is crucial in minimizing call volumes and diverting customer queries to alternate channels such as self-service or digital platforms.

By implementing speech analytics, Verint helps businesses gain insights into the reasons behind customer calls, enabling them to automate deflection strategies effectively. Verint also offers intelligent virtual assistants and chatbots that can deflect 40-80% of calls. These AI-powered assistants deliver personalized interactions, predict customer needs, and determine the best next action, reducing the reliance on human intervention.

Additionally, Verint encourages the creation of customer communities where customers can support each other, deflecting calls while fostering brand loyalty. In these challenging times, Verint enables businesses to adapt quickly by automating call deflection and ensuring efficient customer service