GetFeedback is a customer experience (CX) platform that provides valuable insights to help businesses understand and improve their performance. By combining the expertise of Usabilla, a digital feedback and analysis tool, with GetFeedback's powerful surveying capabilities for Salesforce, the platform offers a comprehensive solution for enhancing customer experiences. With GetFeedback, businesses can quickly launch website surveys without the need for engineering support.

The platform allows targeting specific users, identifying issues, and gaining insights about site content. Users can capture metadata on website visitors, comply with privacy mandates, and design feedback buttons and surveys to align with their brand. GetFeedback also enables businesses to collect feedback across various channels, including websites, mobile apps, email, chat, and SMS.

By driving better response rates and using real-time customer feedback, businesses can identify problematic scenarios and prioritize fixes with the appropriate teams. Integration with Salesforce further enhances customer insights, providing a comprehensive view of the customer journey. Whether a business is just getting started or looking to improve its existing customer experience program, GetFeedback offers plans that can be tailored to their needs.

With GetFeedback, businesses can transform customer feedback into actionable insights and deliver exceptional experiences based on data collected throughout the customer journey