Virtual Hold is a brand that offers CX solutions and hold technology for enterprises. With Virtual Hold, your customers can easily get the answers they need, empowering your employees and maximizing your brand's efficiency. The Mindful platform provides a range of solutions to improve customer experience, including Scheduler, which allows customers to schedule calls at their convenience, Callback, which turns hold time into free time, Handoff, which ensures smooth transitions for customers, and Feedback, which provides instant insights into the voice of the customer.

Virtual Hold works with clients across various industries and is trusted by government agencies, retailers, e-commerce businesses, and travel and hospitality companies. Whether your challenge is agent retention, high cost-to-resolution, long hold times, or improving customer care and support, Virtual Hold has the solutions to meet your needs. Their deep integrations with leading telephony and customer service platforms ensure seamless implementation.

Discover the power of Virtual Hold to enhance your customer experience and drive growth for your brand